Frequently asked questions
How long will it take to process my order?
Most orders will be processed in 1-3 working days, however if you need it sooner please don't hesitate to let me know. I'll do my best to get it ready for you quicker.
Mugs are dispatched within 7 working days.
The larger A2 prints will be dispatched within 4-5 working days.
Custom orders vary. Please enquire for processing time.
What is your shipping method & when will my order arrive?
Orders within the UK
Royal Mail 1st Class - they aim to deliver the next working day.
Orders to Europe
Royal Mail - should arrive within 3-5 working days.
Orders everywhere else
Royal Mail - should arrive within 7-10 working days.
All orders outside of the UK are sent via International Standard post unless otherwise stated.
LAST ORDER DATES FOR XMAS 2020*
Thur 3 Dec - Australia, New Zealand
Wed 9 Dec - Canada
Thur 10 Dec - Greece, Turkey
Fri 11 Dec - USA, Finland, Italy, Poland, Sweden
Tue 15 Dec - Austria, Denmark, Germany, Norway, Portugal, Spain, Switzerland
Thur 17 Dec - Belgium, France, Ireland
Sun 20 Dec - UK
*except when ordering MUGS -
Wed 2 Dec - USA
Sun 6 Dec - UK
**Please note, these are the recommended dates from Royal Mail, however, it may be worth ordering a few days earlier to be on the safe side!
Can I personalise a print?
I'll personalise any print free of charge!
At checkout, use the 'Message to Seller' box to let me know the information you'd like added on your print.
I'll email you a proof before I print it out.
Do you accept commissions?
If you'd like a custom painting of a particular bird, pet or animal, please don't hesitate to get in touch.
I love undertaking commissions & creating something very personal for my customers!
Do you offer a gift wrapping service?
You can choose the gift wrapping option
here for a small fee of £3.00.
You have a choice of 2 pretty gift tags.
If you'd like a personal message included with your order please let me know the information in the box provided when you buy your gift wrapping.
If you'd like me to post direct to the recipient of the gift, please let me know. The price of the ordered items are never included on my dispatch notes.
Do you accept returns?
I gladly accept returns and exchanges.
Contact me within 14 days of delivery.
Ship items back within 21 days of delivery.
I don't accept cancellations.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged -
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return -
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you ship worldwide?
Please note - Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
Are your products available for wholesale?
Most of my products are available for wholesale.
Please get in touch for a wholesale catalogue.